Frequently Asked Questions

Last updated: April 2026

Quick answers to common questions about PlaylistFeed.

ABOUT PLAYLISTFEED

What is PlaylistFeed?

PlaylistFeed is a marketplace where artists submit music to independent playlist curators and receive placement decisions. Artists browse curators, choose one that fits their genre, and send a pitch. Curators listen, respond with an accept or decline decision, and may include written feedback.

What can I get from PlaylistFeed?

A guaranteed placement decision (accept or decline) from an independent curator within seven days of your pitch. Curators may also include written feedback with their response. If a curator accepts your track, it gets added to their playlist. If they decline, you still receive their decision and any feedback they chose to provide.

Does paying guarantee a playlist placement?

No. Your subscription gives you access to the platform’s submission infrastructure, including a set number of pitches and placement decision slots each month. Placement is always at the curator’s discretion.

Is PlaylistFeed affiliated with Spotify or Apple Music?

No. PlaylistFeed operates independently. Playlists on the platform are sourced from public links and displayed using official embed features provided by streaming services.

SUBSCRIPTIONS AND PAYMENTS

How do subscriptions work?

You choose a plan (including a free tier) that gives you a monthly allocation of Pitch Capacity (how many curators you can pitch) and Decision Slots (how many accept or decline responses you’re entitled to receive). Both reset at the start of each billing cycle and do not roll over.

What payment methods are accepted?

All payments go through Stripe. Visa, Mastercard, and other Stripe supported methods including Link are accepted.

Are subscription purchases refundable?

All subscription payments are final. PlaylistFeed may issue refunds in exceptional cases involving verified fraud, duplicate charges, or technical errors, reviewed on a case by case basis.

What happens if a curator doesn’t respond?

If a curator doesn’t respond within 7 days, the pitch is automatically closed. Your Decision Slot is preserved and made available for a new pitch. The curator receives no compensation for that order.

What if a curator declines my submission?

A declined submission is still a completed order. The curator reviewed your track and delivered their placement decision. No refund is issued for declined submissions.

Can I cancel my subscription?

Yes. Cancel anytime through your account settings or by emailing support@playlistfeed.com. Cancellation takes effect at the end of your current billing cycle, and you keep access to your remaining slots until then.

ORDERS

Can I order from the same curator more than once?

Yes. You can only have one active order per curator at a time. Once that order is resolved, you can place a new one.

When is an order considered complete?

When you confirm completion in your account, or when 7 days pass after the curator delivers their response without any action from you. At that point, the curator’s earnings are released.

Can I publish feedback a curator gives me?

The full text of a curator’s written feedback is licensed for your personal and internal use only. You may share excerpts of up to 50 words on social media, provided you include attribution to PlaylistFeed and do not identify the curator by name without their written consent. You may reference the playlist name without the curator’s consent. Full reproduction in press kits, websites, or promotional materials requires the curator’s written permission.

Who owns the content from a review?

The curator retains ownership. Artists receive a license to use the content according to the terms described above.

FOR CURATORS

How do curators earn money?

7 days from when the order is placed. Missing the 7 day window means the pitch closes automatically, the artist’s Decision Slot is preserved, and you receive no compensation for that order. You may still submit a late response, but it will not be compensated.

What are the response time requirements?

7 days for standard orders. 24 hours for express orders. Missing the 7 day window means the artist gets their credits back and you forfeit the payout.

What if I disagree with a feedback quality assessment?

Email support@playlistfeed.com within 7 days of the action. A human will review your case and respond within 30 days.

ACCOUNT AND DATA

How do I delete my account?

Email support@playlistfeed.com. Requests are processed within 30 days. Deletion is permanent. All pending orders and order history will be removed. Some records may be retained as required by law, and account data may be kept for up to 3 years following deletion for legal and compliance purposes.

What data does PlaylistFeed collect?

Your name, email, payment information (processed by Stripe), device and usage data, and any content you submit. PlaylistFeed does not sell personal data to third parties. Full details are in the Privacy Policy.

DISPUTES AND SUPPORT

What do I do if there’s a problem with an order?

Email support@playlistfeed.com with the order number, the usernames involved, and any relevant details. PlaylistFeed will acknowledge your request within 7 days and work toward a resolution within 30 days.

How are disputes handled?

PlaylistFeed may review the situation, facilitate communication, or take action if a Terms violation is found. Any proposed resolution is non binding unless both parties agree. Formal legal remedies remain available through the dispute resolution process outlined in the Terms.

How do I reach support?

Email support@playlistfeed.com with your issue, account email, and any relevant screenshots or links.