PlaylistFeed

How we protect personal information

These are the rules PlaylistFeed follows for personal information. The person in charge of protecting personal information approved them. Last updated 2026-11.

Who is responsible

The person in charge of protecting personal information is the founder of PlaylistFeed. Contact support@playlistfeed.com. They approve these rules, take part in every privacy impact assessment, answer requests and complaints, and handle confidentiality incidents. Anyone else who works on PlaylistFeed only sees the personal information their task needs.

What we keep and for how long

• Your account, profile, posts, tracks, pitches and messages, while your account is open. We delete them within 30 days after you ask us to delete your account.
• Payment and credit records, 6 years, because Canadian tax law requires it. Card numbers never reach PlaylistFeed, Stripe keeps them.
• Your taste profile, while Personalized feed is on. It fades by half every 14 days and is deleted when you turn it off.
• Profile, service and track visits and ad clicks used for ads, 90 days.
• The security and activity log (sign ups, logins, purchases, posts and moderation actions), seen only by the founder, 90 days.
• Service browsing and playlist add signals, 30 days.
• Your privacy choices and the date of each, while your account is open, to show what you agreed to.
• Privacy requests and complaints, 3 years after they are closed.
• The register of confidentiality incidents, 5 years after we learn of each incident, as the law requires.
• Google Analytics event data, 2 months, for people who turned Analytics on.

When the time is up, we delete the information or make it anonymous so it can no longer identify anyone. Most of this happens automatically every day.

Privacy by default

Everything that profiles, tracks or locates you is off until you turn it on in Privacy choices. Third party music and video players load only when you tap them, unless you turn them on.

Requests and complaints

1. Send your request or complaint from Privacy choices, or email support@playlistfeed.com.
2. We confirm we got it right away by email.
3. We answer in writing within 30 days. If we need to check who you are, we ask only for what is needed.
4. If we cannot do what you ask, we explain why and tell you how to ask the Commission d'accès à l'information du Québec to review it.

You can also complain to the Commission d'accès à l'information du Québec at cai.gouv.qc.ca.

Confidentiality incidents

If personal information is accessed, used, shared or lost without authorization, we act right away to reduce the risk and stop it from happening again. We record every incident in a register. When there is a risk of serious injury, we notify the Commission d'accès à l'information and the people affected promptly.

New features

Before we build or change a system that uses personal information, or send personal information outside Quebec, we do a privacy impact assessment. The person in charge takes part from the start. Providers outside Quebec work under written data protection terms.